Your order will be delivered to you via our trusted courier service provider, ensuring prompt and safe shipping. Shipping costs will vary throughout New Zealand.

To avoid disappointment, please ensure you supply us with your full and correct delivery address. We will not be held responsible if your order is not delivered because you have incorrectly entered your address details or have tried to receive delivery to a rural address.

Should you enter the wrong address details with your order we are not obliged to re-send your order to the correct address but may elect to do so (at our discretion) at your expense.

Wherever possible, we will ensure that your order is shipped within 2-5 working days, typically between 9.00am — 4.00pm.

As many of our products are made to order, for larger orders it is recommended that the customer contact Rotaform directly to ensure availability and confirm delivery time.

We take every effort to ensure the quality of our products and that your purchase arrives to you in perfect condition. To be eligible for a refund, you must contact us to cancel your order at least 4 business days before the date of delivery specified in your order.

Unfortunately, we do not offer refunds once your order has been handed to our courier for delivery.